DIDs, vectors, skills, wallboards — the routing your ops team knows, AI-native.
No FreeSWITCH, no Asterisk, no Pion underneath. Registrar, trunks and carrier SBC integration engine-native — 5,700 concurrent G.711 calls on one box at 7.6% CPU, where FreeSWITCH tops out at 4,500 burning 83%. Trunk in from Twilio, Vapi, or straight from your carrier.
DID → VDN → vector: announce, collect digits, check a skill, queue, branch. The same treatments run on outbound campaigns too.
Presence with reason codes, five claim strategies, hold music, ring and RONA timers. AI agents escalate into the same queues humans work.
Ring card, answer, hold, mute, DTMF, transfer, screen-pop and call control over full ECMA CSTA CTI, notes and an AI-drafted wrap-up — audio both ways over MoQT on WebTransport, no WebRTC stack. Desk phones? Fully supported — they register over SIP like any carrier-grade endpoint. Just never required.
CMS-shape interval reporting in ClickHouse: service level, ASA, AHT, occupancy, abandonment, aux by reason — on live wallboards and agent self-reports.
Listen to any call live without touching it, score sentiment and compliance automatically, and land every recording in your storage.
Engine-native HA: dialog state journals off-node on answer, cluster ownership rides Redpanda, and on node death the leader re-homes each call to a survivor with an in-dialog re-INVITE — targeting a sub-2-second media blip.
Telequick runs every layer of voice — you bring the models.