One widget, one routing engine, one agent workspace — for calls and chats alike.
One script tag drops the widget on your site. Sessions are token-signed and resume after a refresh.
The same VDN → vector brain that answers calls routes chats — plus a chat-native form step that pushes structured forms into the thread.
Text agents run from the same config and tools as your voice agents. route_to_skill hands the thread to a person.
Capacity-aware routing offers chats on the same ring as calls, up to each agent’s concurrent limit — with a multi-chat workspace, unread state and RONA.
Transcripts persist through the same writer as calls; chat lifecycle events fire through HMAC-signed webhooks.
Telequick runs every layer of voice — you bring the models.